Unknown order
- Can I pick up my order from your offices?
- I placed an order with you, but I didn't receive a confirmation email. What should I do?
- I placed an order with you, but I have no confirmation or order number. I can't find my order in my user account either. What should I do?
- I placed an order with you. I received a confirmation email, but my order is not visible in my user account. What should I do?
"Cancelled" state
"Payment pending" state
- I created an order with "bank transfer" as payment method, but it's an error. I would like to pay by credit card. Can I change the payment method of my order?
- I paid for my order by bank transfer, but I keep getting emails telling me that you are still waiting for payment. What should I do?
- I placed an order by bank transfer. How long will it take to process my order?
- What should I do if I want to pay my order by bank transfer?