Incidence with shipping
- Do you provide welcome vouchers to your new customers?
- I haven't received all of my order, some products are missing. What should I do?
- Part of my order has been delivered, but it's broken. What should I do?
- The estimated delivery time has been exceeded and the delivery company has not yet delivered my order. What should I do?
- The transport company claims they tried to deliver my order, but I was absent. I claim that I was at the specified address at the time. What should I do?
- The transport company was unable to deliver my parcel because, according to them, the address I provided is incorrect or because the recipient is unknown at that address. What should I do?
- From what price is shipping free?
- I would like my order to be shipped by a specific transport company, as it offers cheaper rates than those applied to my order. Is this possible?
- While I was shopping, I saw that, starting from a certain amount, shipping costs are free. I reached that amount, but I was still charged the shipping costs. Why?
- You charged me twice or more for my order's shipping. Why?
Pick up point
In-store pick up
Fees according to order destination
Country/Province of delivery
- Can deliveries be made to Guadeloupe, French Guiana, Martinique, Réunion, Mayotte and Saint-Pierre and Miquelon (the overseas departments and regions)?
- I want to send an order to a friend/family member outside of Europe. Can I do that?
- I want to send an order to a friend/family member who is in another European country. Can I do that?
- Is it possible to make deliveries in Corsica?
- I want my order to be delivered by a specific transport company. Is that possible?
- In my confirmation email it was indicated that the delivery of my order would be made by a certain transport company. However, the tracking number corresponds to that of another company / my order has already arrived, but through another company. Why did
- Which transport company delivers your orders?
- Can I have my order delivered to a different address from where I live (office, friend's address, etc.)?
- I made a mistake when I wrote down the delivery address for my last order, and I want to correct it. What should I do?
- I want to change the address on my order, which I haven't paid yet. What should I do?
- I would like to change the delivery address of my order that has not yet been shipped. What should I do?
- I would like to change the delivery address of my order, but it has already been shipped. What should I do?
- The delivery address does not appear on the delivery note or the shipping company has a wrong or incomplete address. What should I do?
- I would like to place an order that will be a gift to be delivered to another person, but I am not sure what data I should enter. What information should I include?
- My order is a gift for another person and should not contain an invoice. How can I inform you?
- My order is a gift for someone else. Can the parcel be delivered in a gift box?
- My order is a gift for someone else. How do I know if it was delivered?
- My order is a gift to be delivered to another person. Can I attach a note inside the parcel?