If your order has already been shipped, we will not be able to cancel your order for free. If the shipment is in progress, you will have to refuse the parcel when the transport company will deliver it to you. On the other hand, if you want to cancel your order because there was a problem with it (out of stock, breakage during delivery, etc.), there will be no problem to cancel your order and receive a refund. In any case, please contact our Customer Service by email at email@example.com or by phone at (+44) 20 3322 2677.