Which transport company delivers your orders?

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• I want to send an order to a friend/family member who is in another European country. Can I do that?
• I want my order to be delivered by a specific transport company. Is that possible?
• The transport company claims they tried to deliver my order, but I was absent. I claim that I was at the specified address at the time. What should I do?
• Do you provide express shipment?
• While I was shopping, I saw that, starting from a certain amount, shipping costs are free. I reached that amount, but I was still charged the shipping costs. Why?