The status "processing" indicates that your order has been processed correctly by our system and that we are taking care of it. If you want to know when you will receive your order, please check the estimated time of delivery indicated in the order confirmation. If the time has been exceeded and you have not yet received your order, please contact our Customer Service by e-mail at support@drinksandco.com or by phone at (+44) 20 3322 2677.