It is possible that your user account is still "pending", i.e. has not yet been confirmed. To verify this, make sure you received a confirmation email to your email address on the day you created your account. Click on the link in the email and your account will be confirmed. We send this email to make sure the email address you entered is correct before we validate your account.
I have recently created a user account with you and when I try to access my account, it does not recognize me. I still have not been able to access my account.
